KPI Dashboard Pro – Team tracking with automatic leaderboard (Excel)

The team tracking tool team leaders have been hacking together for years, finally clean and ready to use.

Enter your daily figures: KPIs, leaderboard, agent sheets and charts update automatically. No formulas to write, no macros.

KPIs tracked

• AHT, after-call work (ACW) and FCR
• NPS (promoters, passives, detractors)
• Sales, revenue, average basket, conversion rate
• Sales target achievement per agent
• Quality score
• 2 custom KPIs (e.g. ACQ)

What makes it « Pro »

• Automatic leaderboard with podium, based on a weighted global score with weights you choose
• Individual agent sheet: KPIs, position versus the team and 12-week trend, with a notes area for coaching sessions
• Monthly team view for your reporting
• Automatic colours based on your targets, charts, up to 25 agents
• Sample data to get started in 2 minutes

Ideal for: team leaders and managers of call centres, customer service and sales teams.

Languages: choose English, Français or Deutsch above.

Format: Excel file (compatible with Google Sheets and LibreOffice), instant download.
Licence: unlimited use within your company. Resale and sharing are not allowed.