Team Leader Toolbox – Coaching, one-to-ones, onboarding, recruitment, objections (PDF + Excel)

All the templates a team leader needs every week, ready to print or adapt.

No more homemade documents and improvised meetings: this toolbox gives you a clear method to coach, assess, onboard and recruit.

What's inside

• Call coaching grid in 6 steps (18 criteria) and a 15-minute feedback method
• 4 meeting templates: weekly, monthly performance review, corrective and recognition
• 30-60-90 day onboarding plan with actions and KPIs per phase
• Recruitment kit: job profile, STAR interview questions, role plays and candidate assessment grid
• 12 objection handling scripts with the 4-step method
• Excel file: coaching grid with automatic score, coaching log per agent, 30-60-90 plan with progress and automatic candidate ranking

Ideal for: team leaders, supervisors and managers of call centres, customer service and sales teams.

Languages: choose English, Français or Deutsch above.

Format: PDF (A4, 12 pages) + Excel file, instant download.
Licence: unlimited use within your company. Resale and sharing are not allowed.