The Ascent – Quality challenge kit (PDF + Excel)

Take your team's quality to the summit in 4 weeks.

Every successful call assessment, every error-free file and every procedure correctly applied moves the climber from one camp to the next, all the way to the summit. Ready in less than an hour, instant download.

What's in the kit

• A step-by-step facilitator guide (preparation, timeline, tips, variants)
• A ready-to-use, editable scoring grid
• A rules sheet for the team and a launch poster
• A progress board to print in A3 (« The route to the summit »)
• A leaderboard grid
• 10 « Ice Axe » bonus challenge cards
• 5 certificates for the winners and special prizes
• An Excel tracking file: points, leaderboard, podium and team ranking calculated automatically

Ideal for: quality, compliance, customer service, call centres. From 5 to 30 people.

Quality first: the « avalanche » rule: a serious error leads to private coaching, never to a public remark.

Languages: choose English or Français above: you receive the kit in the language you select.

Format: instant download after purchase · PDF (A4, 14 pages) + Excel file · no physical product shipped.
Licence: unlimited use within your company. Resale and sharing are not allowed.