Mission 5 Stars – Customer satisfaction / NPS challenge kit (PDF + Excel)

Launch your customer satisfaction into orbit for 4 weeks.

Every team member becomes an astronaut on a mission to the 5 stars: every delighted customer, every issue solved at first contact and every compliment moves their rocket forward. Ready in less than an hour, instant download.

What's in the kit

• A step-by-step facilitator guide (preparation, timeline, tips, variants)
• A ready-to-use, editable scoring grid
• A rules sheet for the team and a launch poster
• A progress board to print in A3 (« Mission map »)
• A leaderboard grid
• 10 « Comet » bonus challenge cards
• 5 certificates for the winners and special prizes
• An Excel tracking file: points, leaderboard, podium and team ranking calculated automatically

Ideal for: customer service, support, call centres. From 5 to 30 people.

Quality first: the « black hole » rule guarantees sincere ratings: a forced rating earns nothing.

Languages: choose English or Français above: you receive the kit in the language you select.

Format: instant download after purchase · PDF (A4, 14 pages) + Excel file · no physical product shipped.
Licence: unlimited use within your company. Resale and sharing are not allowed.