The Fortress – Customer retention challenge kit (PDF + Excel)

Keep your customers for 4 weeks… and beyond.

The team defends the fortress: every customer who wanted to leave and decides to stay, every renewal and every tailored offer brings the knight closer to the crown. Ready in less than an hour, instant download.

What's in the kit

• A step-by-step facilitator guide (preparation, timeline, tips, variants)
• A ready-to-use, editable scoring grid
• A rules sheet for the team and a launch poster
• A progress board to print in A3 (« The quest for the crown »)
• A leaderboard grid
• 10 « Shield » bonus challenge cards
• 5 certificates for the winners and special prizes
• An Excel tracking file: points, leaderboard, podium and team ranking calculated automatically

Ideal for: retention, loyalty, customer service. From 5 to 30 people.

Quality first: the « broken bridge » rule rules out retentions obtained through an unkept promise.

Languages: choose English or Français above: you receive the kit in the language you select.

Format: instant download after purchase · PDF (A4, 14 pages) + Excel file · no physical product shipped.
Licence: unlimited use within your company. Resale and sharing are not allowed.