KPI Dashboard – Call centre & customer service (Excel)

Track all your team's KPIs at a glance, without any programming.

Enter your daily figures: the file automatically calculates team and agent KPIs, highlights targets met in green and areas to work on in red, and draws the charts.

KPIs included

• AHT (average handling time) and after-call work
• FCR (first contact resolution)
• NPS (promoters, passives, detractors)
• Conversion rate and number of sales
• Average quality score

Features

• Choose the period (start and end date)
• Agent table, up to 25 people
• Custom targets with automatic colour coding
• Charts by agent and week-by-week trends
• Sample data to get started in 2 minutes

Ideal for: team leaders and managers of call centres, customer service and sales teams.

Languages: choose English or Français above: you receive the version in the language you select.

Format: Excel file (compatible with Google Sheets and LibreOffice), instant download.
Licence: unlimited use within your company. Resale and sharing are not allowed.