{"product_id":"tableau-de-bord-kpi-centre-dappels-service-client-excel","title":"KPI Dashboard – Call centre \u0026 customer service (Excel)","description":"\u003cp\u003e\u003cstrong\u003eTrack all your team's KPIs at a glance, without any programming.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eEnter your daily figures: the file automatically calculates team and agent KPIs, highlights targets met in green and areas to work on in red, and draws the charts.\u003c\/p\u003e\u003ch3\u003eKPIs included\u003c\/h3\u003e\u003cul\u003e\u003cli\u003eAHT (average handling time) and after-call work\u003c\/li\u003e\u003cli\u003eFCR (first contact resolution)\u003c\/li\u003e\u003cli\u003eNPS (promoters, passives, detractors)\u003c\/li\u003e\u003cli\u003eConversion rate and number of sales\u003c\/li\u003e\u003cli\u003eAverage quality score\u003c\/li\u003e\u003c\/ul\u003e\u003ch3\u003eFeatures\u003c\/h3\u003e\u003cul\u003e\u003cli\u003eChoose the period (start and end date)\u003c\/li\u003e\u003cli\u003eAgent table, up to 25 people\u003c\/li\u003e\u003cli\u003eCustom targets with automatic colour coding\u003c\/li\u003e\u003cli\u003eCharts by agent and week-by-week trends\u003c\/li\u003e\u003cli\u003eSample data to get started in 2 minutes\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003eIdeal for:\u003c\/strong\u003e team leaders and managers of call centres, customer service and sales teams.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eLanguages:\u003c\/strong\u003e choose \u003cstrong\u003eEnglish\u003c\/strong\u003e or \u003cstrong\u003eFrançais\u003c\/strong\u003e above: you receive the version in the language you select.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eFormat:\u003c\/strong\u003e Excel file (compatible with Google Sheets and LibreOffice), instant download.\u003cbr\u003e\u003cstrong\u003eLicence:\u003c\/strong\u003e unlimited use within your company. Resale and sharing are not allowed.\u003c\/p\u003e","brand":"KPI Challenges","offers":[{"title":"Français","offer_id":57321086648660,"sku":null,"price":29.0,"currency_code":"CHF","in_stock":true},{"title":"English","offer_id":57321088057684,"sku":null,"price":29.0,"currency_code":"CHF","in_stock":true},{"title":"Deutsch","offer_id":57323448729940,"sku":null,"price":29.0,"currency_code":"CHF","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1079\/6957\/7300\/files\/KPI_image.png?v=1790608229","url":"https:\/\/kpichallenges.com\/en\/products\/tableau-de-bord-kpi-centre-dappels-service-client-excel","provider":"KPI Challenges","version":"1.0","type":"link"}