{"product_id":"mission-5-etoiles-kit-de-challenge-satisfaction-client-nps-pdf-excel","title":"Mission 5 Stars – Customer satisfaction \/ NPS challenge kit (PDF + Excel)","description":"\u003cp\u003e\u003cstrong\u003eLaunch your customer satisfaction into orbit for 4 weeks.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eEvery team member becomes an astronaut on a mission to the 5 stars: every delighted customer, every issue solved at first contact and every compliment moves their rocket forward. Ready in less than an hour, instant download.\u003c\/p\u003e\u003ch3\u003eWhat's in the kit\u003c\/h3\u003e\u003cul\u003e\u003cli\u003eA step-by-step facilitator guide (preparation, timeline, tips, variants)\u003c\/li\u003e\u003cli\u003eA ready-to-use, editable scoring grid\u003c\/li\u003e\u003cli\u003eA rules sheet for the team and a launch poster\u003c\/li\u003e\u003cli\u003eA progress board to print in A3 (« Mission map »)\u003c\/li\u003e\u003cli\u003eA leaderboard grid\u003c\/li\u003e\u003cli\u003e10 « Comet » bonus challenge cards\u003c\/li\u003e\u003cli\u003e5 certificates for the winners and special prizes\u003c\/li\u003e\u003cli\u003eAn Excel tracking file: points, leaderboard, podium and team ranking calculated automatically\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003eIdeal for:\u003c\/strong\u003e customer service, support, call centres. From 5 to 30 people.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eQuality first:\u003c\/strong\u003e the « black hole » rule guarantees sincere ratings: a forced rating earns nothing.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eLanguages:\u003c\/strong\u003e choose \u003cstrong\u003eEnglish\u003c\/strong\u003e or \u003cstrong\u003eFrançais\u003c\/strong\u003e above: you receive the kit in the language you select.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eFormat:\u003c\/strong\u003e instant download after purchase · PDF (A4, 14 pages) + Excel file · no physical product shipped.\u003cbr\u003e\u003cstrong\u003eLicence:\u003c\/strong\u003e unlimited use within your company. Resale and sharing are not allowed.\u003c\/p\u003e","brand":"KPI Challenges","offers":[{"title":"Français","offer_id":57320449114452,"sku":null,"price":19.0,"currency_code":"CHF","in_stock":true},{"title":"English","offer_id":57321050145108,"sku":null,"price":19.0,"currency_code":"CHF","in_stock":true},{"title":"Deutsch","offer_id":57323448336724,"sku":null,"price":19.0,"currency_code":"CHF","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1079\/6957\/7300\/files\/Mission_5_Etoiles_image.png?v=1790600980","url":"https:\/\/kpichallenges.com\/en\/products\/mission-5-etoiles-kit-de-challenge-satisfaction-client-nps-pdf-excel","provider":"KPI Challenges","version":"1.0","type":"link"}