{"product_id":"la-forteresse-kit-de-challenge-fidelisation-retention-pdf-excel","title":"The Fortress – Customer retention challenge kit (PDF + Excel)","description":"\u003cp\u003e\u003cstrong\u003eKeep your customers for 4 weeks… and beyond.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eThe team defends the fortress: every customer who wanted to leave and decides to stay, every renewal and every tailored offer brings the knight closer to the crown. Ready in less than an hour, instant download.\u003c\/p\u003e\u003ch3\u003eWhat's in the kit\u003c\/h3\u003e\u003cul\u003e\u003cli\u003eA step-by-step facilitator guide (preparation, timeline, tips, variants)\u003c\/li\u003e\u003cli\u003eA ready-to-use, editable scoring grid\u003c\/li\u003e\u003cli\u003eA rules sheet for the team and a launch poster\u003c\/li\u003e\u003cli\u003eA progress board to print in A3 (« The quest for the crown »)\u003c\/li\u003e\u003cli\u003eA leaderboard grid\u003c\/li\u003e\u003cli\u003e10 « Shield » bonus challenge cards\u003c\/li\u003e\u003cli\u003e5 certificates for the winners and special prizes\u003c\/li\u003e\u003cli\u003eAn Excel tracking file: points, leaderboard, podium and team ranking calculated automatically\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003eIdeal for:\u003c\/strong\u003e retention, loyalty, customer service. From 5 to 30 people.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eQuality first:\u003c\/strong\u003e the « broken bridge » rule rules out retentions obtained through an unkept promise.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eLanguages:\u003c\/strong\u003e choose \u003cstrong\u003eEnglish\u003c\/strong\u003e or \u003cstrong\u003eFrançais\u003c\/strong\u003e above: you receive the kit in the language you select.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eFormat:\u003c\/strong\u003e instant download after purchase · PDF (A4, 14 pages) + Excel file · no physical product shipped.\u003cbr\u003e\u003cstrong\u003eLicence:\u003c\/strong\u003e unlimited use within your company. Resale and sharing are not allowed.\u003c\/p\u003e","brand":"KPI Challenges","offers":[{"title":"Français","offer_id":57320449474900,"sku":null,"price":19.0,"currency_code":"CHF","in_stock":true},{"title":"English","offer_id":57321050472788,"sku":null,"price":19.0,"currency_code":"CHF","in_stock":true},{"title":"Deutsch","offer_id":57323448533332,"sku":null,"price":19.0,"currency_code":"CHF","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1079\/6957\/7300\/files\/La_Forteresse_image.png?v=1790601001","url":"https:\/\/kpichallenges.com\/en\/products\/la-forteresse-kit-de-challenge-fidelisation-retention-pdf-excel","provider":"KPI Challenges","version":"1.0","type":"link"}